Frequently Asked Questions (F.A.Q.)

  1. Question: What are the system requirements for iSalute?
    Answer: iSalute requires Windows XP/7/8. Minimum RAM and Minimum Hard drive space. Files are around 14 Mb but will grow with the size of the database.

  2. Question: I get the message "Operation must use an updateable query". Why am I getting this message?
    Answer: If installing under Windows 7/8, the operating system doesn't like programs changing data in the programs folder i.e. C:\Programs\iSalute. Trying stalling the program in c:\iSalute folder.

  3. Question: I can't delete records. Why?
    Answer:The folder where your files may have a read-only attitribute. Right-click on the folder and under properties uncheck read-only. Or install iSalute in a folder/directory such as c:\iSalute

  4. Question: Why when opening the app, the error message "Cannot modify the design of table 'Branch'. It is in a read-only database".
    Answer: The folder where your files may have a read-only attitribute. Right-click on the folder and under properties uncheck read-only. Or install iSalute program in a folder such as c:\iSalute rather than c:\Programs\iSalute.

  5. Question: How do I tell what year the member has paid for?
    Answer: The field under Membership Expiry on main screen (Expiry Date on Payments Page hold same date) indicates when a membership expires which should be the end of the year the membership is paid for. This field is also used to indicate when a member's date of death.

  6. Question: Norton Anti-virus won't let me download. What do I do?
    Answer: Here's what I found on-line.
    How to Set Exclusions in Norton Antivirus by Lori Kaufman, Demand Media
    You can add entire folders to the Exclusions list.
    Norton Antivirus can block certain files if it detects malicious code inside their structure. In rare cases, the antivirus may block legitimate files by mistake. If Norton identifies one of your sensitive business documents as a virus and attempts to quarantine or delete it, you need to take action immediately. By adding the file to the Exclusions list, you prevent Norton Antivirus from scanning and taking action on it.
    Step 1
    Click the "Settings" link in the Norton Antivirus window to navigate to Settings. The Computer tab is selected by default.
    Step 2
    Click the "Antivirus and SONAR Exclusions" link and then click the "Configure" link next to "Items to Exclude from Scans." The Scan Exclusions window opens.
    Step 3
    Click the "Add" button, then the "Browse" button. Select the file you want to exclude from scans and click "OK" twice to add the file to the Exclusions list. You can select an entire folder, and all its subfolders, if you want to exclude a group of files.
    Step 4
    Click "Apply" and then "OK" to apply and save the new settings.
    Step 5
    Click the "Configure" link next to "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection."
    Step 6
    Use the same method to add the file or folder to the Auto-Protect, SONAR and Download Intelligence Detection Exclusions list.
    Step 7
    Click "OK" to return to the main Norton Antivirus window.

    Tip Norton Antivirus protects your computer from viruses, but does not have a firewall or a malware detector to protect you from other threats.
    Warnings
    If the excluded file really contains a virus, Norton will be unable to protect your computer from the virus. Information in this article applies to Norton Antivirus 20.2.0.19. It may vary slightly or significantly with other versions or products.